Calvin K

During the StarRez to Docusign integration, Calvin was asked to do some minor configuration on the StarRez system in preparation for a StarCare consultant to finish the bulk of the integration. On the service call, the StarCare consultant found that Calvin had completed nearly all of the integration on his own, including setting up the service account, generating the connector, mapping Docusign fields to StarRez, configuring form widgets in StarRez, and collaborated with QA to test all the forms. The call was ended early due to the lack of remaining work. This simplified the effort for both the HDCS and QA teams.

Picking up more work than was assigned and providing a quality result that simplified our SF State partners' project was a solid customer service win for ITS.