Replacement of the Certificate on Domain Controllers in ad.sfsu.edu Domain (Saturday, April 26, 2024, 8 p.m.-midnight)

Overview

ITS is renewing the security certificate for our Domain Controllers which serve the LDAP/LDAPS connections. This change will impact system services that connect to Active Directory via LDAPS. The end users or clients should NOT experience any issues directly with their connectivity to SFSU resources. We have coordinated with the service owners on this change.

 

Benefit

Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.

 

What Can You Expect

End users or clients should not experience issues with their connectivity to SFSU resources.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (April 19, 2024)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 19th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit: Cal ISIR Updates for financial aid year 2024-2025, including a new file layout, new pages, new tables, and changes to existing tables. As well as a fix to bugs found in Regs 1 PRP #3 (PeopleSoft Release Patchset), including Negative SAI (Student Aid Index) fix.

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • CPaGE Quick Admit
  • Gator Scheduler
  • Accept Admission Offer

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Pantheon Web Host Provider Maintenance (April 13, 2024)

Overview

On Saturday, April 13, 2024, the University web host provider, Pantheon, will perform maintenance on production and pre-production website environments.

Benefit

This upgrade will provide enhanced performance and security for University websites.

What Can You Expect

All University websites will undergo brief maintenance for approximately thirty minutes starting at midnight as our cloud host conducts planned maintenance. Content managers are advised not to make any changes during this window. The SF State home server, faculty pages, and Gateway will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Windows Update (Saturday, April 13, 2024, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, April 13, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Faculty.sfsu.edu Server Upgrade Maintenance (April 12, 2024)

Overview

The SF State Faculty.sfsu.edu server will undergo scheduled maintenance on Friday, April 12, 2024 from 9 pm to 10 pm. The purpose of this maintenance is to upgrade the operating systems.

 

Benefit:

After the maintenance, the faculty.sfsu.edu server will be more secure as it will be current with security updates.

 

What Can You Expect

The websites hosted on faculty.sfsu.edu will be unavailable on Friday, April 12, 2024, from 9 pm to 10 pm.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Linux Servers Update (Saturday, April 6, 2024)

Overview

On Saturday, April 6, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Supakit K and Shawn H

Distributed denial of service attack on the main web server occurred over the weekend of March 9th - 10th. This caused the server to be inaccessible to the public. The attack came from foreign & domestic IPs, which stressed out/maximized resources. With the help of the Systems team, foreign IPs were blocked, which restored services but was still slow with being hit by domestic IPs . The attack continued over the evening forcing www.sfsu.edu to be taken down.

Calvin K

With a short timeframe to have the DocuSign to StarRez integration implemented, Calvin went above and beyond to research, configure, and test the DocuSign widgets within the StarRez systems.

He had to Coordinate with the Systems Department to establish a secured service account within DocuSign, work with Quality Assurance to link the widgets and corresponding data elements with the DocuSign forms, followed by intense testing / troubleshooting to ensure all forms are working.

Calvin K

During the StarRez to Docusign integration, Calvin was asked to do some minor configuration on the StarRez system in preparation for a StarCare consultant to finish the bulk of the integration. On the service call, the StarCare consultant found that Calvin had completed nearly all of the integration on his own, including setting up the service account, generating the connector, mapping Docusign fields to StarRez, configuring form widgets in StarRez, and collaborated with QA to test all the forms. The call was ended early due to the lack of remaining work.

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