John S
Added features to the CPaGE Faculty Letter application process which significantly improves the usabilty and experience generating payroll letters to new faculty.
Elizabeth & Bernie
Major enhancements and features added to the Online Student Withdrawal application which addresses all the shortcomings of the application and improves the user experience. These improvements will eliminate any delay in the review process.
Timothy C
Days upon days, including weekends, working to update the Transact/PeopleSoft Integration during Student Move-In and the Start of the Semester
Upgrade to Windows KMS Server (Tuesday, September 5, 2023)
Overview
Microsoft will officially end support for the Windows Server 2012 on October 2023, and therefore, ITS will migrate the KMS authentication and activation services to the Windows 2022 server on Tuesday, September 5, 2023.
Benefit:
Migrating the KMS services to the Windows Server 2022 ensures that the server receives continuous security updates that protect against new cyber threats. Additionally, the more recent versions of the Windows Server offer a range of enhanced security features, including improvements to encryption, firewalls, and access controls.
What Can You Expect
During the maintenance window, the Windows license activation may experience a brief service interruption during the KMS activation service migration.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Prerequisite Roster and Permission Number Application Changes
A new version of the Prerequisite Roster and Permission Number applications made its preview on August 10th and will be permanently moving to a new server. With the move, users will now see an update in design that includes improved performance and responsiveness, mobile compatibility, and dark mode. An additional improvement involves the batch handling of permission numbers and students on the waitlist.
The permanent switchover will take place on September 5th at 5:30 p.m.
Do you still have questions? Check out the below ServiceNow Knowledgebase (KB) reference guides on ITS’s and the Registrar's Office websites.
https://registrar.sfsu.edu/cms/class-roster
https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0011113
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
For non-technical questions, please email the Registrar's Office at records@sfsu.edu or call 415- 338-2350.
RESOLVED: Issues with Multi-Factor Authentication using Duo Security (Monday, August 21, 2023)
Overview
The vendor, DUO Security, uncovered a problem within their system, causing errors during the SF State authentication process. Duo has implemented a fix that has resolved all campus authentication issues. The Duo Two-Factor Authentication (2FA) services should be functioning normally.
What Can You Expect
Duo Security has identified the issue and applied fixes to restore services to full operational status. ITS will reinstate multi-factor authentication to all SF State accounts. Users will again be prompted with the Duo 2FA Authentication screen when logging into campus services.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Monthly Windows Update (Saturday, August 12, 2023, 6 p.m.-midnight)
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, August 12, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Box Application Single Sign-On (SSO) Maintenance and Migration to Azure (Friday, July 28, 2023)
Overview
ITS has scheduled a maintenance window for Box to integrate with Azure Cloud SSO. The maintenance window is Friday, July 28, at 3 p.m. The change will improve the security and availability of the Box application.
What Can You Expect
Users may be unable to log in to Box during the migration. Users already logged in will not be affected.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
RESOLVED: IT Network Connectivity Unscheduled Outage: Wi-Fi and VPN Network Service Connection (July 21, 2023)
Overview
ITS has implemented mitigations to reduce the effect of the Distributed Denial of Service (DDoS) event on the campus Domain Name Servers (DNS).
What Can You Expect
Campus IT services have been restored to full operational levels.
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
UPDATE: IT Network Connectivity Unscheduled Outage: Wi-Fi and VPN Network Service Connection (July 21, 2023)
Overview
San Francisco State University and other CSU campuses are experiencing a distributed denial of service event (DDoS) against the Domain Name Service (DNS) Servers. This type of event causes connectivity issues between campus services. We are actively working on mitigating the effects of this event to restore all impacted campus services to optimal operational conditions.
What Can You Expect
As we continue to work to resolve this issue, end users may have difficulty connecting to the following campus services, including but not limited to:
- Wi-Fi
- Virtual Private Network (VPN)
- iLearn
- Canvas
- Zoom
- Gateway
- Campus Solutions Platforms
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.