Oracle Database Maintenance (Friday, December 8, 2023, 5:00p.m. - Saturday December 9, 2023, 5:00p.m.)

Overview

Beginning Friday, December 8, 2023, ITS will apply a critical Oracle patch and O/S update to the IRDMPRD database. These critical security updates ensure our data remains protected. The maintenance will run until Saturday, December 9, 2023, at 5:00 p.m. During the patch, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle IRDMPRD will ensure our databases are secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

  • Budget AO - Executive Dashboard (Tableau Cloud)
  • Division of Student Life (DSL) GatorX DataMart
  • Metro College Data Feed to SalesForce Cloud
  • Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
  • University Advancement CRM DataMart (BlackBaud Cloud)
  • WebFocus reporting services - Dept of IR

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Avaya Workplace Servers Outage & Maintenance (Friday, December 8, 2023)

Overview:

Starting on Friday, December 8 at 7 p.m., ITS will be conducting an Avaya Workplace Server maintenance. This maintenance will run through Saturday, December 9, at 12 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All maintenance will occur during non-business hours for minimal disruption.

 

Benefit: Avaya Workplace will have the ability to support the Automatic Call Distribution(ACD) features and migrate SSO to MS Azure. 

 

What Can You Expect

All Avaya Workplace users may not be able to log in during the maintenance window or may experience intermittent service interruptions. 

 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

 

Student Document Upload

Xiong Y jumped into his new roll with both feet by picking up the Box CLI scripting discovery and quickly pivoting to building out a simple way for admitted students to drop admissions documents into the Gateway for automatic indexing into OnBase. This mighty little tool will save the Admissions team a large number of hours that used to be spent pulling documents from email attachments and manually pushing them into OnBase and indexing them.

JAMES T

There wasn't "all of the above" option. James Tran is one of the most dedicated employees I've had the pleasure to work with. James is always willing to find out what can be done is chaotic situations. Chaotic as in summer conference season operations. Since James has historical knowledge of areas of campus like the residential community, his presence is invaluable.

Monthly Windows Update (Saturday, December 16, 2023, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, December 16, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (Friday, November 17, 2023)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 17, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit:  This update creates the FTB Flat File (CSUSF012.sqr) and revises the FTB Flat File (CSUSF013.sqr) process with a new record layout per FTB requirements.

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

 

- Accept Admission Offer

- CEL Quick Admit

- Gator Scheduler

 

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Srikanth D

I've had the privilege of collaborating with Srikanth for several years, and his consistent positive attitude has been invaluable. His exceptional problem-solving skills, unwavering commitment to learning, and his ability to effectively teach others have left a lasting impression. I want to give a shout out to Srikanth for his dedicated efforts on all our past, ongoing and upcoming projects.

William M

A campus partner was submitting an event to the University calendar but when they added Spanish accented letters to the event description box, it would delete the accented letters. I reached out to ITS and let William know about the issue and he helped make sure it was added to the project queue. I appreciate William's leadership and willingness to always walk us through any issue at hand and figure out the best solution. I was confident the issue was being handled. Now the University calendar accepts accented letters making it even more inclusive!

Rebecca D & Supakit K

I was having trouble with Spotlight since the post wouldn't publish after I saved it. Rebecca and Supakit hopped on a teams call immediately and we got it all sorted out. I appreciated their readiness to help and test out what was happening with my post. They went above and beyond the call. I know I can count on them if I ever have an issue.

Oracle Database Maintenance (Friday, November 3, 2023, 5 p.m. – Sunday, November 5, 2023, 5 p.m.)

Overview

Beginning Friday, October 27, 2023, ITS will perform an Oracle 19C Database upgrade that will apply to the FWPRD database. The upgrade will ensure our data remains protected. The maintenance window will run from Friday, November 3, at 5:00 p.m. until Sunday, November 5, 2023, at 5:00 p.m.

 

There will be a brief interruption to all services that connect to Oracle databases during the upgrade timeframe. 

 

Benefit: Upgrading the Oracle PROD environment will ensure we can meet the compliance standard by the CSU Chancellor’s Office. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

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