Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 15, 2022, from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, January 7, 2021, from noon – 4:30 p.m. to increase security on the Border Firewall.

What can you expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 3, 2021 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This Financial Aid update enables reporting of 2020-2021 aid year data in order to apply for campus-based funds for the 2022-2023 aid year.

What can you expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

• Accept Admission Offer
• CEL Quick Admit
• Gator Scheduler

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, September 10, 2021, from 1:00 p.m. – 5:00 p.m. to simplify the Student Health Services network. This maintenance will streamline network connectivity at Student Health Services.

What can you expect

During this maintenance internet access from wired connections may be intermittently affected. Wireless service will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, May 20, 2022 from 8 p.m. to midnight while the Chancellor's Office works to apply the maintenance pack upgrade.

Benefits include:

• Revised Payscale file extraction
• Update to CSU Fully Online 
• Updates to CSU Bio Demo

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

• Accept Admission Offer
• CEL Quick Admit
• E-Trac
• Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will recable the fifth floor of SF State’s Downtown Campus at 160 Spear Street on Saturday, May 21, 2022, from 8 a.m.-noon. During the maintenance window, there will be no internet access on the 5th floor. The 12th floor will not be affected.

What Can You Expect

Networked devices (e.g., Wi-Fi, phones, computers, etc.) on the 5th floor of 160 Spear Street will be without internet access for up to 4 hours during the maintenance window. Once the maintenance activities are completed, internet access will be available, and all network services will return to normal.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

To improve user experience across multiple cloud services and better position the campus for future improvements, ITS will introduce a new login name format in the form of SF-State-9-digit-ID@sfsu.edu. This will enable users to maintain consistency across all system logins and will simplify account provisioning. From Friday, May 27, 2022, at 9 a.m. – Tuesday, May 31, 2022, at 9 a.m., ITS will migrate all SF State user accounts from username@sfsu.edu to SF-State-9-digit-ID@sfsu.edu.  This update will be made in campus Active Directory (AD).

What Can You Expect

While using SF-State-9-digit-ID for campus computer login, and email as a login name for SF State Global Login and campus Wi-Fi will continue to be supported, it is recommended that users switch to the new login name format (SF-State-9-digit-ID@sfsu.edu) following this change for all SF State services.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, May 27, 2022, at 5:30 p.m., SF State will remove the automatic email forwarding settings for all users. This change will improve the campus email security posture and bring all users to the same configurations. ITS has already implemented this for faculty and staff.

What Can You Expect

Automatic email forwarding will stop functioning on Friday, May 27, 2022, at 5:30 p.m. This will affect users who have automatic email forwarding set up, mostly students and secondary email accounts.

Anyone who wishes to have emails forwarded can still do so by setting up an email forwarding rule in Microsoft Outlook. Instructions for setting that up are in the IT Knowledge Base article How to create an email forwarding rule in Outlook Web Access. Additionally, anyone can manually forward an email.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will be migrating the campus listserv called Mailman to new Sympa listserv software on Tuesday, June 7, 2022, from 8 a.m. to 5 p.m. The Mailman listserv (listname@lists.sfsu.edu lists) is primarily used for collaborating with non-SF State email addresses, or a list which has many members. Migrating to Sympa will improve security and reliability. It will also introduce a native management interface that offers advanced configuration features. This will improve the service experience and enable users to self-manage all aspects of their mailing lists.

What Can You Expect

After the migration is completed, all SF State mailing list owners, moderators, and subscribers who have Faculty or Staff privileges will be able to log in to Sympa with their SF State single sign-on at:

https://lists.sfsu.edu

For Owners

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010963

For Moderators

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010973

For Subscribers

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010958

Mailman distribution lists WILL NOT be available during and after the migration. All distribution lists will be migrated to Sympa, but their list names and addresses will remain the same. Please note that archived messages in Mailman WILL NOT migrate to Sympa. Please do double-check that your list configurations are properly migrated and functioning as expected.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

As behind the scenes work is being done for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect

The following information provides details for users to access campus voicemail:

• For users who have already migrated to the new Unified Communication phone system, Avaya
  • To access campus voicemail, users shall continue to use 415-338-6000
• For on-campus users using their desk phone
  • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
• For users who have not migrated to Avaya and want to check voicemail from off campus 
  • To access campus voicemail, users must dial 415-405-7000
  • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.