Alan has been instrumental in resolving Jamillah Moore's email bomb issues. He has ensured that she is able to work through the many difficulties that affected her email account directly. Alan has become more than a customer whisperer, he's also an email whisperer!
When President Mahoney's Zoom and webcam have issues and impacts her ability to work, Ryan has gone the extra mile to get her back up and running ASAP. His cool demeanor and maverick attitude keeps the ITS Endpoint team flying high.
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 16, 2023, from 6 p.m. to midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor’s Office has scheduled a downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur Friday, September 15, from 8:00 p.m. to midnight while the Chancellor’s Office works to apply a maintenance pack upgrade.
Benefit:
This downtime will apply new functionality to support the automated processing of the Parent PLUS loan. In addition, there will also be updates to Middle Class Scholarship (MCS) import, search/match, load and validation processes, and related application tables and pages to accommodate file layout and program changes effective AY ‘23-’24.
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Added features to the CPaGE Faculty Letter application process which significantly improves the usabilty and experience generating payroll letters to new faculty.
Major enhancements and features added to the Online Student Withdrawal application which addresses all the shortcomings of the application and improves the user experience. These improvements will eliminate any delay in the review process.
Days upon days, including weekends, working to update the Transact/PeopleSoft Integration during Student Move-In and the Start of the Semester
Microsoft will officially end support for the Windows Server 2012 on October 2023, and therefore, ITS will migrate the KMS authentication and activation services to the Windows 2022 server on Tuesday, September 5, 2023.
Benefit:
Migrating the KMS services to the Windows Server 2022 ensures that the server receives continuous security updates that protect against new cyber threats. Additionally, the more recent versions of the Windows Server offer a range of enhanced security features, including improvements to encryption, firewalls, and access controls.
During the maintenance window, the Windows license activation may experience a brief service interruption during the KMS activation service migration.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
A new version of the Prerequisite Roster and Permission Number applications made its preview on August 10th and will be permanently moving to a new server. With the move, users will now see an update in design that includes improved performance and responsiveness, mobile compatibility, and dark mode. An additional improvement involves the batch handling of permission numbers and students on the waitlist.
The permanent switchover will take place on September 5th at 5:30 p.m.
Do you still have questions? Check out the below ServiceNow Knowledgebase (KB) reference guides on ITS’s and the Registrar's Office websites.
https://registrar.sfsu.edu/cms/class-roster
https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0011113
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
For non-technical questions, please email the Registrar's Office at records@sfsu.edu or call 415- 338-2350.
The vendor, DUO Security, uncovered a problem within their system, causing errors during the SF State authentication process. Duo has implemented a fix that has resolved all campus authentication issues. The Duo Two-Factor Authentication (2FA) services should be functioning normally.
Duo Security has identified the issue and applied fixes to restore services to full operational status. ITS will reinstate multi-factor authentication to all SF State accounts. Users will again be prompted with the Duo 2FA Authentication screen when logging into campus services.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.