Michelle has gone above and beyond her job role. She has helped us recruit 2 network engineers and is now helping us recruit a 3rd. This is while the PMO is severely understaffed. She's still attempting to fill in a role of her own and this is while Michelle Dacoco was out on maternity leave. The network team appreciates her great attitude, effort, and service.
The introduction of new student-facing and admin-facing pages in PeopleSoft CS that allows staff the abulity to record and reporting of internship hours electronically. This has been a long-standing need for students and the project itself was more complex than anyone could have estimated. Ivan and John's patience and dedication to the project stidd out in this one.
Support of Avaya and phone support if a question or issue arises. Responds quickly to all requests and comes up with solutions that work!
In the category of Calm in the Eye of the Storm, Nat was the first ITS team member to respond to the web server alerts and identify an issue. He reached out to his leadership to ensure awareness but also continued to collaborate across ITS teams to help diagnose the issue and provide timely information on IP traffic volume to the web server during the March 16/17 DDOS attack. The information provided by Nat was used to formulate a response which, when implemented, allowed the WWW server to remain up for the rest of the day.
Beginning Friday, April 12, at 6 p.m. and ending Saturday, April 13, at noon, the Chancellor’s Office will migrate PeopleSoft Campus Solutions and Human Resources production environments to the Amazon Web Services (AWS) cloud.
Benefit:
Migrating Campus Solutions & Human Resources to AWS will:
During the migration, users will be unable to use any web and mobile application that accesses PeopleSoft Campus Solutions or Human Resources data. This migration impacts the following information and services:
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
On Friday, March 29th, from 10 p.m. until midnight, ITS will upgrade the campus wireless infrastructure to a new operating system for increased security.
Benefit: This upgrade will reduce security vulnerabilities on the campus wireless network.
During the maintenance window, users will be unable to connect to the campus WiFi network.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Beginning Friday, March 22nd, at 10 p.m. and running through Saturday, March 23rd, at 2 a.m., ITS will migrate the Wi-Fi authentication system to the latest hardware and operating system.
Benefit: This upgrade will provide better system performance and network security.
Campus Wi-Fi services, including SFState and Eduroam, will not be available during the maintenance window until the migration is complete. Wi-Fi in residential areas will not be interrupted.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
I believe in letting a supervisor know when someone on their team does a great job.
Alex has been helping us in Development this morning and I wanted to give him a big shout out.
His patience, expertise, and problems solving abilities have been greatly appreciated.
Fantastic feedback from customers about her care and great troubleshooting ability.
Helping out Mashouf Wellness center with their improved digital signage project. Thanks for going the extra mile to make sure they were successful.