Monthly Windows Update (Saturday, April 13, 2024, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, April 13, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Faculty.sfsu.edu Server Upgrade Maintenance (April 12, 2024)

Overview

The SF State Faculty.sfsu.edu server will undergo scheduled maintenance on Friday, April 12, 2024 from 9 pm to 10 pm. The purpose of this maintenance is to upgrade the operating systems.

 

Benefit:

After the maintenance, the faculty.sfsu.edu server will be more secure as it will be current with security updates.

 

What Can You Expect

The websites hosted on faculty.sfsu.edu will be unavailable on Friday, April 12, 2024, from 9 pm to 10 pm.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Linux Servers Update (Saturday, April 6, 2024)

Overview

On Saturday, April 6, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Supakit K and Shawn H

Distributed denial of service attack on the main web server occurred over the weekend of March 9th - 10th. This caused the server to be inaccessible to the public. The attack came from foreign & domestic IPs, which stressed out/maximized resources. With the help of the Systems team, foreign IPs were blocked, which restored services but was still slow with being hit by domestic IPs . The attack continued over the evening forcing www.sfsu.edu to be taken down.

Calvin K

With a short timeframe to have the DocuSign to StarRez integration implemented, Calvin went above and beyond to research, configure, and test the DocuSign widgets within the StarRez systems.

He had to Coordinate with the Systems Department to establish a secured service account within DocuSign, work with Quality Assurance to link the widgets and corresponding data elements with the DocuSign forms, followed by intense testing / troubleshooting to ensure all forms are working.

Calvin K

During the StarRez to Docusign integration, Calvin was asked to do some minor configuration on the StarRez system in preparation for a StarCare consultant to finish the bulk of the integration. On the service call, the StarCare consultant found that Calvin had completed nearly all of the integration on his own, including setting up the service account, generating the connector, mapping Docusign fields to StarRez, configuring form widgets in StarRez, and collaborated with QA to test all the forms. The call was ended early due to the lack of remaining work.

Elmer C

Elmer has been an exceptional leader in the Box migration project. He consistently goes above and beyond for our customers, demonstrating exceptional dedication and expertise. Moreover, he generously shares his knowledge within the team members, contributing significantly to our collective success. I feel extremely fortunate to have the opportunity to work alongside such an experienced and supportive teammate like Elmer.

Elmer C

Elmer has been exceptional in the efforts for the migration to Box. He has planned and configured all of the necessary items communicate and prepare and execute the migrations.

Elizabeth S

Elizabeth Stikkers has made an immense impact since joining ERP as Business Analyst. Shout out to her for taking on the complex needs of the Registrar and being able to communicate limitations of a system like PeopleSoft CS, and working collboratively with our developer, being able to come up with solutions that meets her and the students' needs. The project that allows students to change their bulletin years sounds simple, but was in fact laden with complexities and limitations. She was able to navigate this difficult terrain and implement something that is really of value.