Chase R, Shanshan L, and Elmer C
All of their excellent work with helping customer migrate from File Shares to Box. The time and care for customer success has been awesome.
Ryan J and Alan Y
All the excellent hard work they did to prepare the Windows 11 upgrade for mass deployment
John G and Michelle M
Their hard work on the ServiceNow Vancouver upgrade. They did a fantastic job of implementing the employee service center as our new service portal.
Allen W.
Allen is the pinnacle of a "behind-the-scenes wonder." He's always so quick to help at a minute's notice whenever I need support. I usually never know there's a problem until I need something quickly. Nevertheless, Allen makes sure to help me as quickly as he can. I greatly appreciate his support. I am glad Allen is a part of team ITS. We are lucky to have him.
Oracle Database Maintenance (Friday, March 15, 2024, 5 p.m. – Sunday, March 17, 2023, 5 p.m.)
Overview
Beginning Friday, March 15, 2024, ITS will apply critical Oracle patches to the FPPRD & FWPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Sunday, March 17, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle FPPRD & FWPRD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Resolved: Microsoft Teams Client Prompting Installation of InTune Application (Monday, March 11, 2024)
Overview
Microsoft resolved the Teams service issue that affected mobile and desktop clients.
What Can You Expect
MS Teams mobile and desktop clients should be working as expected.
You might be asked to re-authenticate when starting the client.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Microsoft Teams Client Prompting Installation of InTune Application (Monday, March 11, 2024)
Overview
ITS is working on an issue affecting Microsoft Teams mobile and desktop clients. Users are seeing a prompt to install InTune Portal applications.
What Can You Expect
ITS is working to identify and resolve the root cause of this error.
In the meantime, please temporarily switch to MS Teams for the web at this link: https://www.microsoft.com/en-us/microsoft-teams/log-in.
Using Teams on the web should allow users to use Teams as usual. Do not install the InTune Portal app. ITS will continue to update users as we learn more.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
John G, Miguel G and Service Desk Team
Thank you for being excellent liaison and being pilot group for the Avaya ACD migration for the second time. Provided behind the scene hard work and important feedbacks. Thank you for the rest of the team being patience and help fine tune the user application. Once again thank for being our test bed again.
Basha N and Mujahid M
Both provide SUPERB expert level support during Avaya ACD Systems upgrades. Team show tremendous dedication and patience to get problem resolved. Most of all, both stay up late for this project. I mean next AM late. On behalf of Telecom Team want to thank you for their hard work.
SF State Web Application Maintenance (March 21, 2024, 10 p.m.)
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, March 21, 2024, from 10 - 10:20 p.m. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).
What Can You Expect
During the maintenance window, users will not be able to access webapps.sfsu.edu, which provides services to the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Reset
- People Directory Search
- Pre-Requisite Roster / Permission Number
- Security Questions Update
- Security Groups Management
- SF State Gateway such as Announcements, Class Schedule, Holds, To Do List, Financial Info and Admission Status (access to LaunchPads and Links will not be impacted)
- SF State ID lookup
- Short Term Loan
- University Calendar
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.