Ermine has helped me several times since Dec 2021. When I sent out a service ticket, Ermin showed up almost immediately or the next day to assist me. He went above and beyond the call to fix my laptop and monitor issues. I'm impressed by how efficient and knowledgeable he is as well as how he treats us, the AP staff, with respect. Ermine's also very humble, professional, approachable. He's a great access to the University.

Lori is AWESOME! I can't thank her enough! She is diligent, distinguished, and delightful. I know she'll appreciate the alliteration and the Oxford comma I just used. Lori collaborates and proofreads all communications to ensure I don't miss anything grammatically. Not to mention the spelling, which is not my strong suit. I cannot stress enough how important this is! Grammar matters! I have learned so much from Lori. I can always trust her to be upfront and forthcoming with me. In my opinion, that's one of the best attributes you can ask for in a colleague and I am grateful.

Tuan is a great mentor. He has guided me in numerous ways. He has helped to expand my skill sets and critical thinking approaches. We have worked together on numerous projects recently and it's been great to watch his processes. Tuan is patient and always comes up with different examples, visuals, and dialogues to help me understand in a way that caters to my particular learning style. Even though I've said, "I don't get it" more than once. :) Thanks, Tuan. You're a great leader and it means a lot you've taken time out of your day to teach me. 

Elsie is always on it. Any time I need support with anything BUSSERV, Elsie is there. She's helped me multiple times recently on short notice. She's always quick to respond and gets it done one way or the other. It's a good day when I get to see and work with Elsie. 

Matt has been a big part of the Avaya Migration doing his network job also project manager the Migration and working with AT&T .

I want to give Matt big shout for going above beyond the call

Greg is always sure to make himself available for impromptu troubleshooting, often with short notice. When problems do arise he is very knowledgeable and gets things resolved quickly. And of course, he is always willing to make the trip up to Tiburon to improve or expand our networking services at RTC. I am extremely grateful for his service!

I really appreciate the effort and time that Tuan's team had put into this project. It made a huge improvement from the previous process.

Employees are able to sign up for direct deposit via self-services, and the process time reduce from 4-6 weeks to 1-2 weeks.

Thank you again!!

Agnes

Very helpful in providing solutions to technical issues with printers, computers, etc. Very professional.

Very helpful in providing technical helps to printers, computers and etc.