Overview

On Saturday, November 1, from 4 to 8 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers.

Benefit

The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 15 minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview 

ITS will be deploying updated ServiceNow email notification templates for Incident and Task tickets. This update focuses on improving the overall layout and readability of email notifications sent from ServiceNow. 

Notifications impacted include: 

• Ticket Opened 
• Comment Added 
• Completed / Resolved 

These updates will not change how notifications are triggered or who receives them—only the formatting and presentation of the messages. 

Benefit 

The updated templates improve the clarity, consistency, and readability of ServiceNow notifications, making it easier for users to quickly understand ticket updates and next steps. 

What to Expect 

No disruption to ServiceNow functionality is expected. The standard ITS Service Desk signature has been removed to give agents flexibility to include their own closing in ticket communications. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview 

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, October 18, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.  

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window. 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview

On Saturday, October 4, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) is updating the consent settings for enterprise applications at SFSU on Friday, September 19, 2025, from 3 to 3:30 p.m. This change is part of ongoing efforts to enhance security and improve control over access to university resources.

What to Expect

This update will only affect new consent requests. It will not impact any existing user consents. The change is designed to improve security and limit unnecessary access to enterprise resources.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, September 19, 2025, from 8 a.m. to 9 a.m. The OneCard system and Transact will be unavailable during this maintenance window. 

Benefit 

This upgrade will enhance both the security and reliability of the OneCard and Transact systems.

What to Expect

The SFSU OneCard system and its integrated services will be unavailable during the maintenance window. 

Impacted Integrated Systems: 

•    Campus Meal Plans 

•    eAccounts 

•    Fill Stations 

•    Follett Bookstore System 

•    Innosoft Fusion 

•    Micros Systems (Cash Registers) 

•    OneCard Clipper Integration 

•    Online Photo Submission 

•    Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 

•    Sequoia Systems (Cash Registers) 

•    Sodexo updates 

•    StarRez updates 

•    Transact Mobile Ordering 

•    TruCredential (for ID Card creation) 

•    Uniprint

•    Verifone V200c POS Devices

•    Xerox Machines

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.