Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur on Friday, January 17th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

Anyone with their Financial Aid Term built post-census can now correctly develop and distribute the awarded aid.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Beginning Wednesday, January 8, at 7 p.m. until Thursday, January 9, 2025, at 1 a.m., ITS will upgrade ServiceNow, the university's ticketing software, from Vancouver to the new Xanadu release. 

While this upgrade introduces new enhancements, the user experience will remain unchanged. If you would like to learn more about the Xanadu release, you can use this link. If you want to view Xanadu's complete set of feature updates, please click here.

What Can You Expect

To prevent data loss, users should avoid logging into ServiceNow during the upgrade. However, they can log in to ServiceNow using the same URL as before: https://sfsu.service-now.com/.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

On Saturday, December 21, from 4 to 8 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of malware exploitation by hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while the system reboots. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur on Friday, December 20th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

When applicants select 'Native American Alaskan Native' on the Cal State Apply application question "...select below one or more of the following groups in which you consider yourself a member", they will now be assigned an American Indian/Alaskan Native race code of '0432' for Other American Indian in the Chancellor’s Office official application and enrollment reporting data files.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The issue that caused service interruptions to all external sources outside the University is resolved. CENIC engineers continue to restore services after performing maintenance last night regarding numerous inquiries that caused slowness in various internet services. They have since rerouted network traffic to improve performance. You can continue viewing CENIC’s status by clicking the link:  https://cenic.org/status. 

What Can You Expect

Users should be able to access campus computing resources, including the Gateway, ServiceNow, and SF State websites, as usual. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.