Chase R
Chase has been a pillar of support in the Box Migration project, he has provided support to departments beyond their dedicated support window. I am glad to have him as a part of our team and project.
John G
John Guido has ventured in the Vancouver upgrade as a new Admin for ServiceNow as a guide and knowledge sharing star. John has a respect for process, an understanding of users needs and a translator of issues/concerns to guides, processes and now managing and configuring ServiceNow. Thank you for taking on this challenged and for being a great member or our Service Desk team.
Arsenio H
He is very hard working and extend his services beyond working hours. He has keen eyes on every task assign and make sure that all pass expectations.
David L
He's our one-one wonder he perform task that is unimaginable. Inspite of being the only person in his group, he always make sure that all tasked are taken care of ahead of schedule. He is rigid and full of enthusiasms on every task assign. He can be a future leader of a bigger group.
Ivan W
He is our walking encyclopedia... very knowledgeable, accommodating and reliable. He works hard to provide guidance to the team and he extend his hand to any issue on hand.
Hugh H
When you need something to be fixed... we all know who to call to.. the most experience person in ERP/BI team
Primo E
He is always pro-active taking task whenever needed and make sure that all stones are turn to make the project work as planned
Ming Z
She assist whenever she can and make sure that we do our job easier.
REMINDER: Host Information Profile (HIP) Enablement on OnBase Accounts (Today, December 6, 2023, 6 p.m.)
Overview
To improve SF State’s IT security posture in compliance with CSU policy, Information Technology Services (ITS) will implement a Host Information Profile (HIP) check for all workstations connecting to OnBase beginning tonight, December 6, 2023, at 6 p.m. This change will provide an additional layer of protection and require all users connecting to OnBase to use an SF State-owned and managed device that utilizes an appropriate campus endpoint management system.
If an OnBase user experiences difficulty logging into OnBase, please ensure they use an SF State-provided laptop or desktop. Personal workstations, tablets, and phones can no longer access OnBase services. Further, AT or ITS must manage the SF State workstation accessing OnBase and ensure regular security updates are installed. Nearly all SF State workstations already meet this requirement.
What Can You Expect
As we advance, only those workstations owned and managed by SF State can connect to OnBase services and must meet the High-Risk Workstation criteria.
You can access the Workstation Management Policy at the following link:
https://qaservices.sfsu.edu/workstation-management
If you have been connecting with a non-compliant workstation, an endpoint support expert will contact you to develop a remediation plan.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Andrea G
Andrea is the queen of communications! Her assistance before, during and after Cybersecurity Awareness Month was invaluable. Andrea created interesting weekly captions to be included in the Campus Memo, updated the ITS website with the latest News, and tweeted out updates that kept the ITS feed active. Andrea's ability to create attention grabbing headlines is second to none, and I would be lost without her attention to detail, ensuring all the 'i's are dotted and the 't's are crossed!