During the CNI Layer 3 Refresh every switch in the ITS datacenter was replaced. This was a technically complex project that required expert skills and meticulous attention to detail. James Leung's expertise was critical to ensuring migrations affecting servers and services in the datacenter were planned and executed with minimal impact to the campus.
Qun has worked diligently to upgrade all of the Azure Ad Connect servers to bring us to current versions in both Test and Production environments. This is essential for our hybrid configuration and replication between the on premise Active Directory and Azure Cloud services.
Elmer was essential in the FABS Database upgrades. This took a good deal of coordination and behind the scenes work.
On Saturday, December 21, from 4 to 8 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of malware exploitation by hackers.
During the maintenance window, users may experience a brief loss of service while the system reboots. Each service will be unavailable for approximately ten minutes.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur on Friday, December 20th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
When applicants select 'Native American Alaskan Native' on the Cal State Apply application question "...select below one or more of the following groups in which you consider yourself a member", they will now be assigned an American Indian/Alaskan Native race code of '0432' for Other American Indian in the Chancellor’s Office official application and enrollment reporting data files.
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The issue that caused service interruptions to all external sources outside the University is resolved. CENIC engineers continue to restore services after performing maintenance last night regarding numerous inquiries that caused slowness in various internet services. They have since rerouted network traffic to improve performance. You can continue viewing CENIC’s status by clicking the link: https://cenic.org/status.
Users should be able to access campus computing resources, including the Gateway, ServiceNow, and SF State websites, as usual.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
The issue resulting in service interruptions to all external sources outside the University was traced to a CSU-wide internet backbone failure caused by a failed hardware upgrade by the CSU's internet provider, CENIC (Corporation for Education Network Initiatives in California). The failure caused all Northern California traffic to route through Southern California and overwhelmed network resources for all CSU campuses. You can view CENIC’s status by clicking the following link: https://cenic.org/status.
ITS will continue to monitor the situation and provide updates as we learn more.
Users should notice improvements in connectivity to campus computing resources, including the Gateway, ServiceNow, and SF State websites.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
ITS is aware of issues resulting in service interruptions to all external sources outside the University. The ITS teams are currently working to diagnose and resolve the issue. Currently, you may need help accessing Single Sign-On (SSO) related services. This may also impact additional systems like SF State websites, ServiceNow, or Metabim.
ITS will provide regular updates as we learn more.
Users may experience slow connection or be unable to access any services that utilize Single Sign-On (SSO).
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Bill reviews every single TAR request to determine if it meets the necessary security criteria before it is purchased. This year alone Bill has reviewed over 460 different requests. Bill asks the necessary questions to determine If the University's data will remain secure, and he's not afraid to dig deeper to ensure that SFSU data remains safe,
Beginning Monday, December 16, 2024, at 6 p.m., ITS will apply a required Oracle Database Operating System Server Upgrade to the OBPRD database. This critical upgrade ensures SF State's data remains protected. This maintenance will run until Tuesday, December 17, 2024, at 1:00 a.m. There will be an interruption to all services that connect to Oracle databases while the server software is applied.
Benefit: Upgrading the Oracle OBPRD database will ensure our databases remain secure.
The following applications and services will not be available during upgrading:
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.